Godwin Bako Yakubu

Technical Support & Deployment Specialist

Abuja, NG.

About

Highly motivated and results-oriented Technical Support and Deployment Specialist with proven experience in managing critical system deployments, providing comprehensive technical assistance, and ensuring user satisfaction in dynamic environments. Leverages strong troubleshooting, data management, and customer service skills to resolve complex technical challenges and optimize operational efficiency, eager to contribute to a forward-thinking organization.

Work

INEC HEADQUARTERS PLATEAU STATE

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Deployment and Technical Support Officer

Plateau State, , Nigeria

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Summary

Managed the deployment and configuration of essential election devices, providing critical technical assistance to ensure the smooth execution of electoral processes.

Highlights

Successfully deployed and configured a range of election devices, ensuring operational readiness and seamless functionality for critical electoral events.

Provided direct technical assistance and troubleshooting support to INEC officials, voters, and diverse stakeholders, facilitating efficient election operations.

Managed and reported on crucial election data, contributing to accurate record-keeping and supporting data-driven decision-making processes.

5AM Computer Technology Academy Jos

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Technical Support Officer

Jos, Plateau State, Nigeria

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Summary

Provided comprehensive technical support, troubleshooting, and customer assistance to resolve computer system issues and enhance user experience.

Highlights

Identified and resolved a wide array of technical issues, bugs, and system problems for computer users, significantly improving system stability and performance.

Delivered proactive customer support and guidance through multiple channels (phone, email, chat), achieving high levels of user satisfaction.

Managed complex technical issue resolution, escalating critical problems to senior teams when necessary to ensure timely and effective solutions.

Education

Iscom University Benin Republic

Benin Republic, , Benin
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BSc Computer Science

Languages

English

Certificates

Digital Communication and Management

LA PLAGE META VERSE

International Volunteering

LA PLAGE META VERSE

Skills

Technical Skills

Troubleshooting, System Configuration, Device Deployment, Data Management, Technical Assistance, IT Support, Hardware Diagnostics, Software Troubleshooting, Computer Systems.

Interpersonal Skills

Problem-Solving, Customer Service, Client Relations, Communication, Teamwork, Issue Escalation, Stakeholder Engagement.

Organizational Skills

Time Management, Reporting, Operational Efficiency.